COVID Vaccine ~ Patient Service Representative, Call Center

California Job Vacancies

For nearly 50 years, Family Health Centers of San Diego (FHCSD) has provided affordable, high-quality health care and supportive services to all San Diegans. With more than 1,800 employees spread throughout 40 sites around the county, FHCSD is proud of the diversity of its staff as a reflection of the communities it serves.The reward of working at FHCSD is more than a paycheck and excellent benefits; it is the impact and contribution to the San Diego community that employees value most. If you are passionate about improving the overall health and livelihood of your community, FHCSD is looking for people like you.Job Roles* Answer inbound telephone calls in assisting patients needing information.* Manage each call in a pleasant, professional, and helpful manner.* Direct callers to the appropriate area in a timely fashion.* Provide information requested and ensure caller has all the information necessary.* Assist patients with scheduling appointments, rescheduling or canceling appointments, and completion of pre-registration items as necessary following patient appointment scheduling guidelines. Accurately document outcomes.* Input all related information on calls received into the computer system accurately and timely.* Seek assistance and direction on unusual circumstances and issues that may arise.* Perform other duties as assigned.Education/Certifications/Licenses/Registrations* High school diploma or GED equivalent required.Experience/Specialized skills (including Language)* 2 years customer service experience required.* Minimum 6 months experience working in a Call Center preferred.* Possess clear speaking voice and diction.* Knowledge of medical terminology and/or medical front office procedures preferred.* Demonstrated ability to multi-task, be flexible, ensure accuracy, and meet changing priorities in a fast-paced, high workload environment.* Ability to work with a diverse group of people possessing different cultures, life experiences, and socioeconomic backgrounds.* Bilingual in Spanish/English requied.* Ability to communicate effectively with callers who speak English as a second language.* Intermediate written and verbal communication skills.* Intermediate computer literacy (i.e., use computer system to manage and schedule appointments, access electronic medical record information, etc.).Rewards:* Competitive Salary with Excellent Benefits* Retirement Plan with Employer Match* Paid Time Off, Extended Sick Leave and Paid Holidays* Medical/Dental/Vision/FSA/Life Insurance* Employee Discounts and Wellness ProgramsFHCSD was founded by community activists working towards a common goal: caring, affordable, high-quality medical care for all. We are proud to continue this mission today as we provide accessible services to over 210,000 patients across San Diego County. The successful candidate will have a demonstrated commitment to community medicine and providing culturally competent care to the medically underserved.

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