Product Tech Support Associate

California Job Vacancies

APEC (Advanced Purification Engineering Corp.) is a leading solution provider for premium drinking and filtration systems in the United States.

With more than 25 years of industrial experience and a loyal customer base that spans the globe, we are proud of our reputation for the highest quality water filtration systems and services that we provide.

Our products are designed, engineered and assembled in the USA and shipped worldwide to treat all types of water problems.

As a part of the Culligan family, we will continue to strengthen our commitment: bringing clean and healthy water to you, whether you are at home, in the office or on the go.

Our Product Technical Support Associate is responsible for answering and solving customer inquiries about APEC’s product under the direction of Customer Service Director in order to deliver excellent customer service to our customers.

Specific Job Function:
Provide product support regarding to water purification products by phone, email, and online chat systems.
Answer customer inquiries regarding to product support, sales, and order questions.
Provide additional administrative support to the team and management, ensuring smooth daily operations of customer service department.
Requirements:
Fluent in English on Speaking, Reading and Writing.
Enjoy working and helping people over the phone.
Highly skillful with MS Word, Excel, and Outlook (compatible email)
Experience in Amazon or online customer support is a plus.
2 years of previous product service experience is a plus.
Competencies:

To perform the job successfully, an individual should demonstrate the following competencies in this position:

Reliable, Patience, Organizing, Oral and Written Communication, Problem Analysis, Conflict Resolution, Responsible, Ability to Learn, Multitasking, Attention to detail, Attentiveness, Customer-oriented

Job Type: Full-time

Benefits:
401(k)
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Monday to Friday
Overtime
Ability to commute/relocate:
Walnut, CA 91789: Reliably commute or planning to relocate before starting work (Required)
Education:
Associate (Preferred)
Experience:
Customer service: 1 year (Required)
Work Location: One location



from California Job Vacancies https://ift.tt/3CQQtBT
via https://www.californiajobvacancies.com/customer-service/product-tech-support-associate-fbb43d/

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