Medical Billing Representative

California Job Vacancies

Medical Billing Representative
Job description
Job description
We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Responsibilities
Manage large amounts of inbound and outbound calls in a timely manner
Follow communication scripts when handling different topics
Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets
Skills
Previous experience in a customer support role
Track record of over-achieving quota
Strong phone and verbal communication skills along with active listening
Familiarity with CRM systems and practices
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
Job Type: Full-time
Salary: $17.00 – $20.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
Monday to Friday
Supplemental pay types:
Bonus pay
Ability to commute/relocate:
Suite A200 Vacaville, CA 95688: Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer service: 2 years (Preferred)
Associated topics: bill, cbo, collection, data, desk, hospital transcriptionist, medical biller, medical billing, medical transcriptionist, number



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